In this privacy statement, we explain what we do with the data we obtain about you. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us. If you have any questions about our Privacy Policy please email DSARrequests@owlluminous.com
Owl Luminous may amend this policy at any time, in which case this page will be updated. You should check back here from time to time to ensure that you are happy with any changes. It’s your choice whether or not you give us your personal information. However, if you decide not to, you may not be able to buy from our website, and you may not receive the optimal customer experience.
How your personal information is collected
Information is collected upon interaction with us or our website. We may collect your data when you:
- Visit our website
- Register for an account at owlluminous.com
- Use our design editor
- Give us feedback, e.g. product reviews
- Sign up for our newsletter
- Contact us by email
- Complete any forms or leave comments
- Enter any competitions run by Owl Luminous
Additionally, if you request a password reset, your IP address will be included in the reset email.
The Data We Collect
We may collect the following information:
- Your name
- Contact information, like email address or phone number
- An address for delivery or billing purposes
- IP address (for example, this may be used to prevent abuse of our site)
- Purchase and transaction history and information
- Username, passwords and other account specific data
- General usage statistics of the website via Google Analytics (please see below)
How We Use Your Gathered Data
Unless we have your consent or are otherwise required or permitted to by law, we will carefully consider any potential impact on you and your rights before we process your personal data for legitimate interests, which includes:
- To provide products or services, i.e. performance of a contract
- To give you the best service and provide you with a safe experience.
- To comply with a legal obligation to which we are subject
- To run and administer our business (e.g. internal record keeping)
- To evaluate, develop and improve our products and services
- To prevent and detect fraud
Your data may also be anonymised before being used to optimise our systems and procedures.
Sharing with other parties
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
We share or disclose data to processors for security purposes or if it is necessary to complete your order – for example, we may share your name, delivery address and contact details with our manufacturers and suppliers if an item is dispatched directly from them.
Visitor comments may be checked through an automated spam detection service.
Stripe
Owl Luminous uses Stripe as a payment provider in order to process payments securely. Stripe is widely used on other websites and you may find their privacy policy here.
Paypal
Owl Luminous uses PayPal as a payment provider in order to process payments securely. You may find their privacy policy here.
Google Web Fonts
This site and our design software use web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. To do this, your browser has to establish a direct connection to Google servers.
Google will, as a result, be aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our site. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Visitor comments may be checked through an automated spam detection service.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. The inclusion of full IP addresses is blocked by us.
Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
Our site uses Wordfence to keep the website secure. Wordfence is fully GDPR compliant and you can find their privacy policy here.
Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement, in which case this page will be updated. You should check back here from time to time to ensure that you are happy with any changes. In addition, we will actively inform you wherever possible.
Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Contact details
0141 266 0395
Owl Luminous
Owl House
Friars Park
Lanark
ML11 9HY
Who we are
Owl Luminous is a trading name of a sole trader registered in Scotland and responsible for this website.